Last updated: September 2026
These terms and conditions apply to all minibus and coach hire bookings made with Compare Minibus Travel Ltd (company number 13342939), registered office 49 Beech Grove Road, Middlesbrough, TS5 6RE (“we”, “us”, “our”). By requesting a quote or confirming a booking, you agree to these terms.
1. Quotes and bookings
Prices given by phone, email, WhatsApp or through our website are estimates based on the information you provide and are not confirmed until we have agreed the full journey details (date, time, pickup and destination, passenger numbers and any special requirements) and you have received written confirmation from us, by email or text message. Prices may change if the details of your journey change after a quote has been given.
2. Payment and deposits
Unless otherwise agreed, a non-refundable deposit of 20% of the total fare is required to secure a booking, with the remaining balance due no later than 7 days before travel. For bookings made within 7 days of travel, full payment is required at the time of booking. Accepted payment methods will be confirmed at the time of booking.
3. Cancellations
If you need to cancel a confirmed booking, the following applies:
- More than 14 days before travel: your deposit is retained, with no further charge.
- Between 7 and 14 days before travel: 50% of the total fare is payable.
- Less than 7 days before travel: the full fare is payable.
We recommend letting us know as early as possible if your plans change, and we will always try to be reasonable where circumstances are outside your control.
4. Our commitment to you
All of our drivers are DBS checked, and every vehicle operates under a full private hire licence with comprehensive passenger insurance. Our fleet is safety inspected every six weeks in addition to routine servicing. If a vehicle becomes unavailable due to breakdown or unforeseen circumstances, we will provide a comparable replacement vehicle wherever possible, or offer a full refund if we are unable to fulfil the booking.
5. Delays and circumstances beyond our control
We will always do our best to be punctual, but we cannot be held responsible for delays caused by traffic, weather, road closures, mechanical breakdown or other circumstances outside our reasonable control. Where a delay is likely, we will contact you as soon as possible with an updated arrival time.
6. During the journey
The driver has the right to refuse travel to, or to end the journey for, any passenger whose behaviour is abusive, endangers the safety of others, or breaches the law. Alcohol consumption during a journey is at the driver’s discretion and must comply with the law at all times. Passengers are responsible for their own luggage; please let us know in advance if you have excess or oversized luggage so we can make sure the right vehicle is provided.
7. Damage to the vehicle
If a passenger causes damage to a vehicle, or leaves it requiring cleaning beyond normal use, the cost of reasonable repair or cleaning may be charged to the person who made the booking.
8. Changes to a booking
Changes to the date, time, route or passenger numbers are subject to vehicle and driver availability and may result in a revised price. Please contact us as early as possible if your requirements change.
9. Complaints
If you are unhappy with any part of your journey, please contact us on 07980 223223 or Bookings@compareminibustravel.co.uk and we will aim to respond within 5 working days.
10. Governing law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contacting us
For any questions about these terms, or about a booking, call us on 07980 223223 or email Bookings@compareminibustravel.co.uk. See also our Privacy Policy for how we handle your personal information.